I pity anyone who has to get any type of help from Adobe. Unfortunately, they've taken over other software companies, so they've gotten too big and moronic.
Here's an example: I called up one time to simply ASK about some software they were offering, and got someone who was an outsourced robotic operator. She kept asking what my account number was, and I told her I didn't have one because I was a new customer, but she kept asking me as if she didn't understand what I was saying. It's as if they crammed some programmed information into her head, so all she could do was act like a parrot rather than answer my simple question.
Another example: they told me they would deliver an upgrade of some software that I ordered, and repeatedly asked me for documentation to prove that, even though I sent it a few times. Then they said that they were finally satisfied, and said they'd send me the upgrade.
That was five months ago. And now, they're acting like nothing ever happened.
If there is an option for Adobe products out there, feel free to compete because they have to be reminded that their customer service is awful, and they're bloated way beyond the size and capabilities they can handle.
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