10.21.2008

Comcast can't load Japanese sites

For some reason that Comcast can't explain, I can't access news24.jp at home. I can access it anywhere else, even if I use my own computer elsewhere, but I can't get it at home.

And I just discovered that I can't load any Japanese sites, actually.

Yes, I'm annoyed, because when I call Comcast, they have no idea what I'm talking about, and for some reason, they won't try to get to the site on their own computers. In fact, yesterday someone told me that they don't have access to the internet, which doesn't make sense.

Comcast is over-rated: they advertise high speed internet, but sometimes I can't access even their own site, and sometimes I can't access the internet at all. Other times, sites load slowly, unlike their phony advertising says.

Tonight, after talking with one guy who couldn't help me, I was transferred to someone else, and I asked them if Comcast doesn't work because I live in a high rise downtown in a big city, but they hung up on me. I wasn't even yelling, just asking that question: "Is it because I live in a high rise in downtown Chicago that I can't even get online?" And they seriously hung up. So I called back, and after another person reset the modem so that I could connect, he had no clue why I can't access that Japanese site.

So if you have a choice, don't choose Comcast because they're all hype. I'm thinking of switching back to DSL (even though I know AT&T isn't the greatest), which Comcast says is slower, but Comcast is behaving like a DSL connection, and even like a company in the developing world.

Actually, I got better service and had better connections through a tiny local ISP run by a couple of Wicker Parksters back in the mid-90's before huge corporations took over and over-worked their staffs and built too much on too many promises.

I'd like to know of other options--I wonder if other people are also having trouble with Comcast.

2 comments:

ComcastCares1 said...

I apologize for the experience.

Please contact us at the email provided below. I will make sure that the issue is escalated to the leadership team for resolution.

Thanks and I appreciate the opportunity to assist!

Mark casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

mj said...

I called corporate headquarters in Philadelphia and managed to talk to a real human being who transferred me to some executive service and it's supposedly going to be looked into. Today, I still can't get Japanese sites to load at all--even Yahoo.jp.

If anyone is having problems with Comcast, forget the toll-free number (800-COMCAST) because they won't know the answer or will hang up. Call one of these numbers instead:

215-286-3311
215-286-5211
215-286-3353
215-286-8011
215-389-9552